Unable to get Merlyn to respond to any of my voice commands

While on the home screen of the Symphony Classroom, check the below:

1. Is the internet connection icon showing up as black?
2. Is the time and weather information on the home screen accurate?

If the answer to any of the above questions is “No”, then please check these network setup and troubleshooting steps.

If the answer to both the questions is “Yes”, then continue along:

1. Ask “Hey Merlyn, what is the time?” or "Hey Merlyn, how is the weather?". Verify if the Symphony Classroom wakes up successfully (LED animation, voice response) in response to these commands. If none of these commands work, then increase the speaker volume (using either the +/- buttons on the Symphony Classroom or the remote) to at least 50% and try again.
2. Using either the remote Settings button or voice (“Hey Merlyn, open settings”), open the Settings menu. Use the Air Mouse to navigate to the 'Update' button to download any pending software updates.
3. Reboot the Symphony Classroom and try again once you can see the home screen.
4. If the commands for time and weather work but none of the other commands are working then, please refer to these pairing troubleshooting steps.